Hands-on AWS Serverless workshop

Serverless is the native architecture of the cloud that enables you to shift more of your operational responsibilities to AWS, increasing your agility and innovation. Serverless allows you to build and run applications and services without thinking about servers. It eliminates infrastructure management tasks such as server or cluster provisioning, patching, operating system maintenance, and capacity provisioning. You can build them for nearly any type of application or backend service, and everything required to run and scale your application with high availability is handled for you.

Amazon Connect provides a low-cost cloud-based contact centre service to enable any business to better serve its customers. It’s always operational, it constantly updates, improves, and provides easy integration with your existing services. Deloitte uses the functionality, scalability, integration and price point of Amazon Connect to build the contact centres of the future.

Deloitte's Cloud & Innovation team have worked successfully together on a number of client engagements involving the design and implementation of cloud-native applications, embracing the DevOps culture and leveraging the full AWS feature set. We work with clients to innovate and eliminate technical debt and as a result, deliver better outcomes for our customers.

DeloitteASSIST is an AI enabled patient communication solution enabling patients to request assistance without the need to press a button. Simply by speaking their request, nurses are alerted to their need, with AI prioritising and smart-routing requests to the right resource to meet the patient’s needs.